Shipping and returns procedure
Our policies with explanations
Up to 30 days after receiving your Sparckel: If you are not satisfied, we will refund your money*.
*When ordering a Sparckel, the cost of delivery within the Netherlands is included in your purchase price. International deliveries do incur delivery costs. These can be seen in the webshop.
Return costs are the customer's responsibility. You pay the costs for the insured return yourself with a parcel service, such as PostNL, DHL or others.
When ordering a Sparckel within the Netherlands, the cost of delivery is included in your purchase price. When ordering a Sparckel internationally, the cost of delivery is not included in your purchase price. The model will be sent insured via parcel post to your specified address. We will do this, if in stock, within 2 weeks of receiving your order. You will receive an e-mail with track & trace information.
Only in the Netherlands is the Bright Brenda available. If you have ordered it, we will make a personal appointment to come and deliver and install it. This model cannot be sent by parcel post due to the size of the lamp. If product is in stock, we will schedule the appointment within 1 week of receiving your order.
If you are not satisfied, send us an email at firstname.lastname@example.org with in the subject return. We would like to hear your reason and get back to you. The shippable models you decide to return must not show signs of use or damage. Upon receipt of your package, you can view, touch and try the products as in a showroom. But if you install or use the products for more than 30 days, it means you accept them. You must return the goods to us in their original packaging. All returned products must be complete and contain all original packaging, manuals and other accessories, as well as all documentation. Do not write on the original box. As a final step, the box should be sealed with a wide tape. The liability of not properly taping is on the customer. Offer packages for insured shipping with increased liability.
The address label:
Return for Sparckel
SPS Logistics Centre
High Tech Campus 29
5656 AE Eindhoven
Unfortunately, Bright Brenda cannot be returned via parcel service due to its size. We will pick it up from you in person. From that location, we charge a return rate to Eindhoven, High Tech Campus 29. As shown on the website.
We would like to receive your Sparckel back undamaged, just as you received it new. After receipt and inspection, we will send you an email to let you know the status. Your money will be refunded to the same bank account used for the purchase within 15 working days.
In the event of any damage, we will inform you of the estimated repair costs.